You can now void a transaction and process a refund straight from the dashboard of a shopping cart or donation form. You can also void transactions for forms without items or payments; great if you have a volunteer cancel, or a committee member change their mind. You can also hide voided transactions from your dashboard by clicking on the “hide voided” link.
The “Forms/carts/donations refund receipt” email template is used for any credit card refunds from voiding a transaction. You can customize this email template under MemberFindMe > Customization > Email.