Frequently Asked Questions
Do you offer a money back guarantee or free trial?
We do not offer a free trial but we do provide a 30 day money back guarantee. If you find that MembershipWorks is not a good fit for your needs, you can cancel your account within 30 days for a full refund.
You can also sign up for a free 50 account plan first and upgrade later when you are ready to enable paid functionality or upload your full membership list.
Are there any other fees?
There are no hidden fees and we do not take a fee or portion of your payments. Do note that your payment gateway (Stripe, Paypal or Authorize.net) will assess fees on your credit card transactions in accordance with your processing agreement with the gateway.
Can I cancel anytime?
You can cancel your account at any time by submitting an online request. To prevent impersonation attacks, we do not accept cancellation requests via phone or email.
What happens if I need to change my plan?
You can change your plan at any time. Plan changes are pro-rated accordingly.
How are accounts counted?
An account is required for a member to sign in, setup membership billing, setup a profile, view transaction history and access member only content/events/items/boards.
Unlike common industry practice, we do not count the users who register for your public events or make a donation through your public donation form (unless you create accounts for them).
What happens if I exceed the number of accounts?
Once the account limit is reached new members will no longer be able to sign up. We will notify you by email as you approach your account limit and you can upgrade your plan at any time.
What if I need over 10,000 accounts?
We do offer plans above 10,000 accounts, please contact us when you are ready to upgrade.
What is Premium MailChimp Integration?
With our standard MailChimp integration you may link one folder in MembershipWorks with one audience in MailChimp. If you need to manage multiple mailing lists, the Premium MailChimp integration (a $9/month add-on) provides additional sync options and the ability to link multiple audiences with multiple folders/labels.