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3 Ways to Support Your Members During Covid – 19

Posted on Apr 3, 2020 by Karen Kuah
Mar 25, 2021

It may seem like a good idea to close shop or pause your organization’s services since members can no longer meet in person, but this is the time when your members need you the most. Let’s take a look at three ways you can be a vital part of your member’s success. Provide opportunities for . . . read more

Integrating Membership Features on Your WordPress, Squarespace, Weebly or HTML5 Website

Posted on Sep 10, 2019 by Karen Kuah
Jan 16, 2020

When looking for membership management software we know that it is not just the Admin features that are important but also how the software integrates with your website. The below video will walk you through how the MembershipWorks features will look on your website and also show you how members can log in to edit . . . read more

5 Pitfalls to Avoid When Choosing Membership Management Software

Posted on Oct 26, 2018 by Karen Kuah
Jun 24, 2020

With so many membership management software choices, it can be difficult to choose the best one for you. We understand moving to a new membership software is both an investment in time and money.  To help you make the most of your resources here are 5 common pitfalls to avoid when evaluating options so you . . . read more

3 Reasons Not to Use Fixed Renewal Dates for Member Billing

Posted on May 4, 2018 by Karen Kuah
Jan 8, 2020

If you manually manage your memberships utilizing spreadsheets and sending renewal letters by mail it makes sense to have a fixed renewal date. I’ve done it before and can remember the long evenings of volunteers, pizza delivery and stuffing envelopes. However, with the help of software to manage renewals there are fewer benefits and more . . . read more

Utilizing Membership Software for Surveys

Posted on Dec 2, 2017 by Karen Kuah
Dec 26, 2017

Membership Software that Incorporates Surveys vs. Stand Alone Survey Software In many cases utilizing a survey feature that is built into your membership software is the perfect solution. Let’s take a look at some of the main positives: You can require members to login to access the survey or make it public to include everyone. . . . read more

3 Rules to Giving Your Members Great Customer Service

Posted on Apr 18, 2017 by Karen Kuah
Dec 19, 2017

Our company prides ourselves on providing the best possible customer service. Which is why my recent customer service fail struck me so hard. Even as I hung up the phone I knew that I had not made the customer as happy as I could have. Luckily I have a great team to help analyze and . . . read more

3 Rules for Getting the Most from Your New Membership Software

Posted on Jul 22, 2015 by Karen Kuah
Nov 22, 2022

To get the highest return on your association membership software investment there are 3 simple rules to follow: garbage in = garbage out, take advantage of the new system and stay updated. Rule 1: Garbage in = Garbage out We’ve all heard the phrase garbage in garbage out and in this case it is really . . . read more

SSL, What it Does, Why You Need it & How to Get it

Posted on Oct 28, 2014 by Karen Kuah
Mar 18, 2020

With Google’s recent announcement that the lack of website encryption (ie SSL/HTTPS) will start to have a negative effect on search ranking it is important to know what it is and how to enable it on your website. SSL stands for Secure Socket Layer. What it does is authenticate your website’s identity and encrypt the . . . read more

5 Tips for Successful Automatic Renewal Letters

Posted on Sep 12, 2014 by Karen Kuah
Dec 10, 2020

Let’s face it, when your members receive automated renewal emails they know it’s automated. But with these 5 tips you can make your automated renewal emails a success. Focus on the Member Most automated renewal emails I receive toot the horn or the organization, not the member. Make sure your email illustrates the benefits from . . . read more

5 Steps to a Successful Membership Website Launch

Posted on Jun 13, 2014 by Karen Kuah
Jan 8, 2020

The difference between a successful and failed membership website launch is preparation and testing. Taking these 5 steps will ensure your members’ first impressions are great. Walk Through Your Membership Website as a Member Members may call you with questions about the new website and membership system, so do a walk through and see what . . . read more

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